Disputes and Resolution Policy:

In the event of a dispute arising from a transaction on Metro Stores website, we will try to resolve the matter through our After Sales Return Policy guidelines. If these guidelines fail to resolve the issue, we will resort to binding arbitration.
If you have any questions about this Agreement, please contact us filling this contact form
If a dispute arises, please contact us at +2547 04936062 or email us at complaints@metrostores.co.ke to initiate the resolution process.

Taxes:

Metro Stores will not assume any liability arising from the sale of products, including value-added tax (VAT) and other taxes. It is the responsibility of the shopper to register, declare, and remit all required taxes in accordance with Kenyan laws.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Third-Party Links:

Metro Stores may enter into agreements with third-party websites to advertise and increase the visibility of our products. These third-party websites have separate and independent privacy policies. When you click on a product advertised by a third party, you will be redirected to our website. However, we do not guarantee the safety and privacy of any data you provide to third parties, and we are not responsible or liable for any interactions you have with third-party websites that are not conducted through our website

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about this Agreement, please contact us filling this contact form